Introduction
cosmic-moor ("we", "our", "us") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services.
By using our website, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We may collect the following types of information:
- Personal identification information: Name, email address, and other contact details you provide when submitting enquiry forms or enrolling in courses.
- Technical information: IP address, browser type, operating system, and browsing patterns collected automatically when you visit our site.
- Course-related information: Learning progress, assignment submissions, and feedback related to your participation in our programmes.
- Communication records: Correspondence between you and our team regarding enquiries or support requests.
How We Use Your Information
We use collected information for the following purposes:
- To respond to your enquiries and provide information about our courses
- To process enrolments and deliver educational services
- To improve our website and course content based on usage patterns
- To send relevant updates about courses you have expressed interest in
- To comply with legal obligations
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: When you submit forms or opt in to communications
- Contract: When processing is necessary to deliver services you have purchased
- Legitimate interests: For improving our services and ensuring website security
- Legal obligation: When required by law
Data Sharing
We do not sell your personal information to third parties. We may share data with:
- Service providers who assist in operating our website and delivering courses (under appropriate data protection agreements)
- Professional advisors when necessary for legal or financial matters
- Authorities when required by law or to protect our legal rights
Data Retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Typical retention periods:
- Enquiry data: 2 years from last contact
- Student records: 6 years from course completion
- Technical logs: 12 months
Your Rights
Under data protection law, you have rights including:
- Access to your personal data
- Correction of inaccurate data
- Deletion of your data (in certain circumstances)
- Restriction or objection to processing
- Data portability
- Withdrawal of consent
To exercise any of these rights, please contact us using the details below.
Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.
International Transfers
Your information may be processed outside your country of residence. When we transfer data internationally, we ensure appropriate safeguards are in place in accordance with data protection law.
Changes to This Policy
We may update this privacy policy periodically. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.
Contact Us
For questions about this privacy policy or our data practices, please contact:
cosmic-moor
47 Meridian House
London EC2A 4BX
United Kingdom
Email: [email protected]
Supervisory Authority
You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.